Meet the Albany Team Behind Better-Managed Edinburgh Tenancies.
Property management works best when everyone knows who owns the next step. Meet the people who market homes, review applications, manage tenancies, coordinate repairs, track compliance and handle client accounts.
Local people who know Edinburgh.
Specialist roles across the tenancy.
One team that keeps the context connected.
You shouldn't need to wonder who's dealing with your property or tenancy.
A rental property involves marketing, applications, deposits, safety documents, rent, inspections, repairs, contractors, check-out and accounts. When every part sits with a different person and nobody explains the handover, the process quickly feels fragmented.
The practical problem is unclear ownership. Messages get repeated, updates get delayed and nobody is sure who has the information.
The personal problem is the uncertainty that creates. A landlord can feel they are still carrying the tenancy. A tenant can feel their question has disappeared between departments.
People deserve to know who is responsible for the next step and to feel that the team behind the tenancy is paying attention.
Albany is structured around specialist roles, but the work is connected. The lettings team, property managers, compliance support and client accounts team each handle different details while sharing the wider context of the tenancy.
Albany’s Edinburgh team is based at 6B New Mart Road.
Albany Lettings Ltd is approved on the
Scottish Letting Agent Register →
under registration number LARN1903030.
A team built around the whole tenancy.
Leadership.
Keeps service standards, team support and complex tenancy decisions coordinated across the Edinburgh office.
Property management.
Supports the full tenancy, from rental advice, marketing, enquiries, viewings and applications through to inspections, maintenance, contractor coordination and ongoing tenancy management.
Compliance.
Manages property compliance requirements, including certification, safety records and renewal tracking, working alongside your Property Manager to keep requirements up to date.
Client accounts.
Supports rent processing, statements, contractor payments and careful reconciliation of the financial records behind each tenancy.
You have one clear point of contact, backed by a connected team with the specialist knowledge, shared records and clear processes needed to manage your property.
Edinburgh Leadership Team
Michael Mairs
Michael provides strategic leadership for Albany’s Scottish operation, supporting service standards, operational development and the systems behind the Edinburgh team.
He contributes market and tenant-selection insight to Albany’s landlord guidance and helps make sure the business grows without losing sight of consistent day-to-day management.
You may hear from Michael about: service standards, operational direction and the wider Albany business in Scotland.
Andrew Williamson
Andrew leads the day-to-day work of the Edinburgh office and supports both the lettings and property management teams. His role includes new landlord enquiries, rent reviews and helping the team work through complex tenancy, legislation and property issues.
He has more than ten years’ experience in Edinburgh’s property sector and is a member of ARLA Propertymark. His focus is making sure the team has the information and support needed to reach the right outcome.
Alana Shepherd
Alana leads Albany Lettings' property management team, supporting complex maintenance, compliance, dispute resolution and operational best practice across the portfolio.
With extensive experience managing Edinburgh properties, including traditional tenements and homes in conservation areas, she understands the challenges of protecting both the landlord's investment and the property's long-term condition.
You may hear from Alana about: property management, complex maintenance, compliance, refurbishments, and traditional Edinburgh buildings.
New Business and Investments
Kate Podles
New Business and Investments Director
Kate works with new and existing landlords who are preparing to let a property, reviewing their current arrangements or looking to grow their portfolio. She takes time to understand each landlord’s goals before offering practical advice based on their property, priorities and preferred level of support.
With more than 20 years’ experience in Edinburgh’s property sector, Kate brings extensive knowledge of lettings, investment and business growth. Many landlords have worked with her for years, valuing her honest communication, personal approach and commitment to building lasting relationships.
You may hear from Kate about: rental valuations, becoming an Albany landlord, switching letting agents, property investment and portfolio growth.
Albany Lettings Edinburgh
Property Management Team
Angie McIntosh
Angie manages a varied portfolio of residential properties while supporting more complex tenancy and property management matters across the team. With more than 20 years' experience in the lettings industry, she combines practical knowledge with a personal, dependable approach that has helped her build long-standing relationships with landlords.
Having joined Albany following the LinnMac acquisition, Angie continues to support many of the landlords she has worked with over the years while helping new clients benefit from the same high standard of service.
You may hear from Angie about: maintenance, inspections, tenancy management, complex property matters and landlord support.
Eleonora Vacca
Eleonora manages a varied portfolio of residential properties while supporting more complex tenancy and property management matters across the team. She takes a structured, organised approach, helping landlords and tenants through every stage of the tenancy while ensuring issues are followed through from first report to resolution.
With around eight years' experience in residential lettings, she combines strong operational knowledge with a proactive approach, focusing on clear expectations and consistent management throughout the tenancy.
You may hear from Eleonora about: maintenance, inspections, tenancy matters, complex property issues and day-to-day property management.
Gill Pearce
Property Manager
Gill manages a varied portfolio of residential properties, supporting landlords and tenants throughout the tenancy while helping oversee more complex property management matters. With more than 30 years' experience in the property industry, she is known for her personal approach, attention to detail and commitment to building long-term relationships.
Having joined Albany following the Hadden Rankin acquisition, Gill continues to provide the dependable, phone-first service that many landlords have valued throughout her career.
You may hear from Gill about: maintenance, inspections, tenancy management, complex property matters and landlord support.
Shaun McCafferty
Shaun manages the day-to-day tenancy and maintenance work across a portfolio of Edinburgh properties. He handles inspections, landlord and tenant queries, reactive repairs and the coordination of larger projects where required.
He joined Albany in March 2024 after experience in a corporate graduate management programme. His approach is calm, practical and focused on keeping everyone informed while the issue is worked through.
You may hear from Shaun about: ongoing tenancy management, inspections, repairs and larger maintenance projects.
Martin Peters
Martin manages maintenance, inspections and day-to-day communication across a number of Edinburgh properties. He works with landlords, tenants and contractors to keep repairs and tenancy issues moving.
Before property management, Martin worked in mortgages within the banking sector. That background gives him a useful understanding of the wider property context as well as the practical detail of an ongoing tenancy.
You may hear from Martin about: maintenance, inspections, contractor coordination and day-to-day tenancy communication.
Natasha Szanyi
Natasha looks after the ongoing management of residential tenancies, supporting landlords and tenants throughout the tenancy. She coordinates maintenance, inspections and contractor visits while helping resolve issues quickly and keeping everyone updated along the way.
Originally from a customer service background, Natasha is known for her positive approach and enjoys building lasting relationships with landlords and tenants.
You may hear from Natasha about: maintenance, inspections, tenancy matters and contractor coordination.
Ali Khan
Ali oversees the day-to-day management of residential properties, helping landlords protect their investment while ensuring tenants receive a responsive service. He coordinates maintenance, inspections and tenancy matters with a calm, considered approach.
Drawn to property through his interest in both people and problem-solving, Ali is known for giving straightforward advice and finding practical solutions.
You may hear from Ali about: maintenance, inspections, tenancy management and day-to-day property matters.
Clarisse Du Lac
Clarisse coordinates repairs, inspections and tenancy matters across her portfolio, with a strong focus on following issues from the first report through to resolution.
She understands the extra coordination often required in older Edinburgh buildings and shared areas. Her thorough approach to documentation helps make sure decisions and actions are properly recorded.
You may hear from Clarisse about: maintenance, inspections, shared-building repairs and tenancy records.
Brandon Wiseman
Property Manager
Brandon manages residential tenancies across Edinburgh, coordinating maintenance, inspections and compliance matters while keeping landlords and tenants informed. He takes time to understand each property and follows issues through from the first report to resolution.
With two years’ experience in residential property management, Brandon has worked with a wide range of properties, including HMOs. His background in hospitality management also shaped his calm approach to customer service and communication.
You may hear from Brandon about: maintenance, inspections, compliance, HMO requirements and day-to-day tenancy matters.
Miles Lewis-Griffin
Property Manager
Miles manages residential tenancies across Edinburgh, coordinating maintenance, inspections and contractor activity while ensuring properties are managed proactively. His calm approach and attention to detail help keep tenancies running smoothly.
As a landlord himself, Miles understands the importance of protecting an investment and brings that perspective to every property he manages.
You may hear from Miles about: maintenance, inspections, tenancy management and contractor coordination.
Albany Lettings Edinburgh
Compliance
Kirsty Allan
Kirsty specialises in compliance, repairs and property standards across Albany's managed portfolio. She works proactively to help landlords meet their regulatory responsibilities while supporting the wider Property Management team.
With 16 years' experience across social housing, mid-market rent and factoring, she brings extensive compliance and maintenance knowledge to the role.
You may hear from Kirsty about: compliance, safety requirements, inspections and regulatory matters.
Theo Moore
Theo supports the compliance side of Albany’s property-management work. His role helps keep safety documentation, key review dates and the records connected to managed properties visible to the wider team.
Compliance support does not remove the landlord’s legal responsibilities, but it helps the practical process stay more organised and reduces the risk of important information being scattered or overlooked.
You may hear from Theo about: safety documentation, certificate tracking and compliance administration.
Albany Lettings Edinburgh
Client accounts
Lauren Montgomery
Client Accounts
Lauren supports the financial side of property management, including rent processing, contractor and landlord payments, monthly statements and reconciliation of tenancy records.
Her focus is accuracy and clarity. If a figure does not match the records, she follows it through before funds are released, helping landlords and tenants understand how payments and balances have been calculated.
You may hear from Lauren about: rent processing, statements, landlord payments, contractor payments and account queries.
Kathryn Jaap
Client Accounts
Kathryn oversees the financial administration of Albany's managed properties, ensuring landlord accounts, payments and financial records are managed accurately and efficiently. She works closely with the wider team to provide reliable support behind the scenes.
With more than nine years' experience in property accounts and an AAT qualification, Kathryn combines strong financial knowledge with exceptional attention to detail.
You may hear from Kathryn about: landlord payments, statements, accounts and financial queries.
How the Albany letting team works together.
Step 1: You have one main point of contact
Your Property Manager is your main contact, from preparing your property for the rental market through to the ongoing tenancy. You know who to speak to when you have a question or need an update.
Step 2: Specialist and senior support sits behind them
Your Property Manager works within a team supported by a Senior Property Manager, alongside Albany’s Compliance and Client Accounts teams. This means experienced and specialist support is available when needed, while your Property Manager remains your main point of contact.
Step 3:The next step stays clear
You should know what has been received, who is dealing with it and whether a decision, document, appointment or update is needed next.
What good teamwork should mean for you.
For landlords, it means having a Property Manager who knows your property and remains your main point of contact, backed by a Senior Property Manager and specialist Compliance and Client Accounts support.
For tenants, it means knowing who to contact throughout the tenancy, from initial enquiries and move-in through to maintenance and day-to-day tenancy matters.
For everyone, it means clear communication, shared records and a team that understands what has already happened and what needs to happen next.
When roles are unclear, small issues bounce between inboxes.
Property management can involve everything from maintenance and inspections to compliance, accounts and tenancy decisions. Your Property Manager does not work through those issues alone.
Each Property Manager works within a pod with Senior Property Manager support, alongside Albany’s Compliance and Client Accounts teams. Information is shared, actions are recorded and the right expertise can be brought in when it is needed.
Meet the Albany team: frequently asked questions
Find out who handles each part of the tenancy, how enquiries are directed and where to go when you need support.
Select a question to reveal the answer.
Is the Albany team based in Edinburgh?
Yes. Albany’s Edinburgh office is at 6B New Mart Road, Edinburgh, EH14 1RL.
See the Albany contact page →Who will be my main contact as a landlord?
Your Property Manager will be your main point of contact at Albany, from preparing the property for the market through to the ongoing tenancy.
They will coordinate viewings, tenancy matters, inspections, maintenance and day-to-day communication with you. They are supported by Albany’s Compliance and Client Accounts teams where specialist input is needed, so you still have one clear contact while the wider team works behind the scenes.
Who handles tenant applications?
Your Property Manager manages tenant applications for your property, from the initial application through to the tenancy being agreed. Applicant information and referencing are completed through Albany’s third-party referencing specialist, with your Property Manager overseeing the process, keeping you updated and discussing the application with you before a tenancy is agreed.
Read the Albany Tenant Rental Guide →Who handles maintenance?
For Albany-managed properties, the property-management team reviews reported issues, communicates with the landlord where approval is needed and coordinates contractors accordingly.
Tenants can report issues through Albany’s online maintenance portal.
Use the Albany maintenance portal →Who looks after rent and statements?
Albany’s client-accounts function supports rent processing, landlord payments, contractor payments, statements and the careful reconciliation of tenancy records.
Can I speak to someone about a complex issue?
Yes. Branch leadership supports the team with complex tenancy, legislative, rent-review and property situations.
Start by contacting the Albany office so your enquiry can be directed to the right person with the relevant context.
Contact Albany →Is Albany a registered letting agent?
Yes. Albany Lettings Ltd is approved on the Scottish Letting Agent Register under registration number LARN1903030.
Verify Albany on the Scottish Letting Agent Register →How can I join the Albany team?
Use the Albany contact page to ask about current opportunities or make a speculative enquiry.
Contact Albany about opportunities →Ready to speak to the Albany team?
Tell us whether you’re letting a property, looking for a home, managing an existing tenancy or planning an Edinburgh investment. We’ll direct your enquiry to the right person.
Learn more about the business behind the team: About Albany Lettings →