As a dedicated and experienced Lettings Branch Manager, Andrew brings a deep understanding of Scotland's private rented sector and a passion for providing exceptional service to landlords, tenants, and the team. Andrew specialises in managing and developing high-performing teams through hands-on coaching, support, and strategic guidance.
By fostering a collaborative environment and mentoring staff in key areas like compliance, customer service, and market insights, Andrew ensures his team is empowered to achieve their full potential in line with our company culture. Andrew's goal is to drive growth, maintain high standards, and exceed client expectations while navigating the complexities of the Scottish rental market. Andrew has been brought in to successfully manage the most recent acquisition of Ace Lettings to standard and streamline the service.
Andrew is both ARLA and CIH qualified.
Bethany joined Albany Lettings in 2022 with already having experience in the property industry. Bethany is responsible for overseeing the lettings service that Albany Lettings has to offer and helping guide others in providing the best service possible. Bethany's friendly, helpful attitude means that we get the best tenants for our landlord and retain many of them on a long term basis.
Bethany has completed her ARLA exams, NFoPP Residential Lettings and Property Management Level 6, which adds to her knowledge of the industry.
Shaun joined the Albany team as a property manager after returning back to Edinburgh after touring through Asia and settling in Australia for a year. Shaun has a wealth of experience in business management and customer service. Shaun's primary focus of his role is managing maintenance. Shaun is responsible for conducting inspections, generating move-ins/out reports and tasking contractors accordingly.
Shaun is also ARLA qualified after successfully completing his NFOPP in Residential Letting and Property Management Level 6 award.
Martin joined Albany Lettings having prior exposure to property management and extensive experience in customer service. Martin is responsible for managing all aspects of his property portfolio to ensure the properties are being cared for in the best way possible.
Martin is currently working towards his NFOPP in Residential Letting and Property Management Level 6 award.
Charlotte joined Albany Lettings with 8 years experience in the property industry. Charlotte is responsible for managing all aspects of her property portfolio to ensure the properties are being cared for in the best way possible. Charlotte is the first point of contract for repairs and inspections.
Charlotte is currently working towards her NFOPP in Residential Letting and Property Management Level 6 award.
Holly joined us as a Property Agent with a strong background in insurance broking, specialising in the commercial and corporate sectors for over six years during which she gained her Cert CII.
Holly has now completed her ARLA qualification in Residential Letting and Property Management which has added to her knowledge within Albany Lettings.
Jock is employed as a letting agent and is responsible for a range of tasks including viewings to leases with the focus on referencing. Jock strives to maintain excellent relationships with both landlords and new tenants who haven't rented with us before to ensure a smooth process for both the landlord and tenant. Jock provides current and up to date marketing feedback on a weekly basis to our landlords so they are updated on the progress of their property.
Jock is currently working towards his NFOPP in Residential Letting and Property Management Level 6 award.